> For the complete documentation index, see [llms.txt](https://defi-masters.gitbook.io/forge-finance/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://defi-masters.gitbook.io/forge-finance/safety-and-security/how-to-request-help.md).

# How To Request Help

## <mark style="color:orange;">The Dangers Of Asking For Help Publicly</mark>

It is fundamentally very dangerous to pop into a public forum (where scammers hang out) and ask for help/assistance with something you're having trouble with.

If you do this, you are **ASKING TO GET SCAMMED.**\
For this reason, Forge Finance has developed a safe & specific way of handling these requests.

{% hint style="warning" %}
**NOTE:**  Your safety & security is important to us, but we also do not want to facilitate or encourage learned helplessness.  Before requesting help/support with an issue, please take some time to do your own diligence/research.  If you are still stuck, open a "Help Desk" ticket on Discord and clearly articulate your problem using the template below.
{% endhint %}

## <mark style="color:orange;">How To Submit A "Help Desk Ticket"</mark>

If you are having a issue or problem that you would like help/support from our team with, please use the following steps to submit a "Help Desk" ticket.  We ask that you follow the template below in order to make the problem-solving process more efficient for you, and the team.

* Open our private Discord Server
* Navigate to the "Help Desk Ticket" channel
* Click "Create A Ticket"
* In your request please include all of the following to help create clarity around your issue:\
  \-->  What device you are on (PC/Mobile/etc.)\
  \-->  What browser you are using (Chrome/Brave/Firefox/Safari/etc.)\
  \-->  What are you trying to do? (Claim/Deposit/Harvest/etc.)\
  \-->  What is the problem you are having while attempting to do this?\
  \-->  What is/are the error message(s) or prompts you are receiving?