# How To Request Help

## <mark style="color:orange;">The Dangers Of Asking For Help Publicly</mark>

It is fundamentally very dangerous to pop into a public forum (where scammers hang out) and ask for help/assistance with something you're having trouble with.

If you do this, you are **ASKING TO GET SCAMMED.**\
For this reason, Forge Finance has developed a safe & specific way of handling these requests.

{% hint style="warning" %}
**NOTE:**  Your safety & security is important to us, but we also do not want to facilitate or encourage learned helplessness.  Before requesting help/support with an issue, please take some time to do your own diligence/research.  If you are still stuck, open a "Help Desk" ticket on Discord and clearly articulate your problem using the template below.
{% endhint %}

## <mark style="color:orange;">How To Submit A "Help Desk Ticket"</mark>

If you are having a issue or problem that you would like help/support from our team with, please use the following steps to submit a "Help Desk" ticket.  We ask that you follow the template below in order to make the problem-solving process more efficient for you, and the team.

* Open our private Discord Server
* Navigate to the "Help Desk Ticket" channel
* Click "Create A Ticket"
* In your request please include all of the following to help create clarity around your issue:\
  \-->  What device you are on (PC/Mobile/etc.)\
  \-->  What browser you are using (Chrome/Brave/Firefox/Safari/etc.)\
  \-->  What are you trying to do? (Claim/Deposit/Harvest/etc.)\
  \-->  What is the problem you are having while attempting to do this?\
  \-->  What is/are the error message(s) or prompts you are receiving?


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://defi-masters.gitbook.io/forge-finance/safety-and-security/how-to-request-help.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.